On the surface, Diesse represents affordable luxury in the form of porcelain, glass, natural stone and ceramic tiles.
Dig a little deeper and you’ll find its origins date back some thirty years when the company founder, Paul Seager began work in the tiling industry with his father, Denis. At a time when nobody had thought to import tiles from Italy, Paul’s father became one of the first to do so, supplying a loyal customer base from his tile distribution company in London.
Using his initiative to pave the way for others in the tiling industry wasn’t the only thing Paul learned from his father. One of the key principles passed down from one generation to the next was how to treat people – both staff and customers. With a knack for forging strong relationships, Denis Seager treated everybody with a deep respect, and this helped his tile company to grow in ways that were beyond his competitors at the time.
Thirty years later, Denis’ son founded Diesse, naming the business after him (Diesse are his initials pronounced phonetically) and following his personal and business ethics to the letter. Today, despite huge changes in the industry, customer care and unparalleled levels of service run throughout everything Diesse does.
Founder and Managing Director
I have worked in the ceramic sector for 35 years and I still enjoy every day. I love the creativity of the role and also finding new clients for Diesse. I get real pleasure and pride from seeing our team give excellent service to our clients.
Outside of work I have a family with four children that keep me busy. I love running and going to the gym. This year I will complete the Manchester Marathon and there will be other challenges ahead in the future.
Marketing and Sales Assistant
My key role within the business is working alongside Lisa and Paul in the office at Diesse. This involves answering calls, placing orders and various marketing tasks. My favourite part of the role is interacting with clients and helping customers choose tiles in the studio. I manage all the ‘bargain sales’ on our Facebook site as well.
Outside of work I love listening to music, spending time with friends and family, exercising at the gym and I have just taken up the 5K Challenge!
Contract Sales Manager
I took on the role of Contracts Manager and manage key accounts and new business development. My previous life was 21 years in recruitment and headhunting, enabling me to communicate at all levels. In my spare time I enjoy spending time with my young family and photography, fishing, snooker, pool, hands on property renovation and motorcycling.
I took on my role as Office Manager in April 2018 after working in the insurance sector for over 20 years. It was a completely new challenge for me and a gamble that has certainly paid off. I love the variety of my job, every day is different, but for me the most rewarding part is ensuring our customers are provided with our exceptional service.
Outside of work I love to spend time with my family, which is slowly extending. I love to cook, bake, hike, follow the footy, this includes watching Spurs at the new stadium. I have also recently joined the running boom at Diesse!
At Diesse we wanted to create a relaxed and special environment for our team to work in beautiful settings. Dedham is one of the most sought-after areas in North Essex. Our studio is an open plan space that allows an area for our customers to come and visit to work on their latest project. There is a huge range of samples sorted by style, colour and texture. Also, we look at budgets and create and prepare a presentation before you arrive. With Milsom’s 5 minutes away there is always time for a nice lunch if we finish early. Or if you are interested in art, we will take you for afternoon tea and see the exact area where John Constable painted many of his world-famous pieces of art.
How we work
Simply put, we move our products quickly. Using specialist, reliable tile transport companies who do their utmost to ensure your tiles arrive in a secure, undamaged condition. Standard delivery for stock items is 48 hours from ordering. Special order items from Italy, Spain or Portugal is 7-10 working days but we can also offer premium express services where goods can be on site within 3-5 working days, something our competitors cannot often match. After a long period of working in the contracts sector we understand delays due to lack of product can be extremely costly.
Also for smaller sites we can offer vehicles that can get into the tightest spaces! Please contact the Sales Office for details.
How we work
We hold stock in the UK for many of our projects if required meaning that deliveries can be made next day if orders are placed before 12pm. For larger projects we suggest holding stock in the UK to avoid any delays for the contractor and keep service at the high standard we wish to maintain. We would normally suggest holding 6-8 weeks of stock at our warehouse.
How we work
Diesse work very closely with manufactures based in Italy, Spain and Portugal. All our manufactures are reliable and produce the quality of materials your project demands. Technical Data Sheets are available on all our ranges.